Sushi Hana

Overview

A tablet redesign for a local restaurant with the goal to improve users experience checking out.

Tasks

B IMD 363: Studio Elements III: Practicum - Spring 2022

Timeline

2 weeks

Research, UX/UI Designer, Content Design

Context

The COVID-19 pandemic has forced many restaurants to adapt their ordering systems to ensure the safety of their customers and staff. To assess the usability of Sushi Hana's contactless ordering system,

Solution

I was given a focus to improve on Sushi Hana’s tablet by developing a prototype. The focus was to include a payment option to optimize the checkout process.

Proto-persona

Formative User Research

Methodology

Research Questions

Research Findings

Tablet Ordering

Positives

  • More specific categories on menu bar

  • Prices are shown

Negatives

  • Having to refer back to the physical menu for details

  • Not alphabetize for easier search

VS

Physical Menu

Positives

  • Handy to see all dishes in front of you

  • Includes ingredients for each of the rolls

  • Notes any spice and/or dietary concerns

Negatives

  • Menu could be unsanitary

Biggest Mentioned Frustrations

  • No category for vegetarians

  • Unclear whether order went through or not after sending it in

  • No option to customization or add-on

  • Unclear of how many cut pieces there are

Wireframe

Informational Architecture

Prototype

A payment option was added to enable users to split the bill, add a tip, or skip the tip and proceed directly to payment. By adding these features, I aimed to enhance the overall user experience and make the checkout process more efficient and user-friendly. The split bill function would allow groups to easily divide the cost of their meal, while the tip function would provide users with the flexibility of adding a tip. Additionally, the ability to skip the tip and proceed directly to payment would provide users with a quicker and more streamlined checkout process.